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General Questions

Please request a quotation from us so that we can reserve them for you to ensure you get the desired items once they're back in stock.

Kindly provide us with the specific a) product models and quantity you need, as well as your preferred b) payment method, c) delivery address (excluding PO boxes) along with the d) ZIP code, e) billing address, and the f) recipient's phone number and g) email address.  For further details, please refer to our Terms & Conditions.

1) Credit Cards  PayPal® powers our credit card processing system.  It allows you to pay online using your credit card.  You do not need a PayPal® account; we will not store your credit card credentials.  Alternatively, we can charge your credit card manually if you could provide us with your a) card number, b) expiration date, c) security code, and d) cardholder name.  Please be aware that there may be discrepancies between the invoice and your card statement due to international transaction fees imposed by your card issuer and currency conversions.

2) Bank Transfer  For more information on bank transfers, please consult our Terms & Conditions.

Sometimes, international credit card transactions may encounter obstacles and become blocked, particularly those made on institutional cards or for significant amounts.  This is usually caused by a restriction imposed by the card issuer.  To resolve this issue, we suggest you contact your card issuer and request the blockage removal.

After your payment is verified, you can expect your order to arrive within 5-7 business days.  However, unforeseen circumstances such as Force Majeure and insufficient documentation or information for Customs clearance may cause unexpected delays.  You can easily track the delivery status using the link we provide once the package is dispatched.

Our company is located in Taiwan, and we don't impose taxes or duties on your orders.  However, orders shipped internationally may be subject to import charges such as taxes, duties, and surcharges.  Please note that the destination country determines these charges, and we have no control over them.  The recipient is responsible for covering all import charges.  If you are entitled to an exemption from these charges, please provide the necessary certificates after placing your order.  Please refer to Section 5 of our Terms & Conditions for further information.

If you're looking for a distributor nearby, please check out Our Distributors.

Please get in touch with our Sales Representatives if you have questions regarding product availability and quotations.  For any technical queries, product issues, or product return/refund inquiries, our Support Team is always available to assist you.
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