Christmas & New Year Holidays

Greetings! Due to the Christmas and New Year holidays, our carriers, FedEx and DHL, will have scheduled service closures that will impact international shipping and deliveries. We also anticipate that Customs clearance may be affected, which could complicate shipments. Therefore, your order will not be processed until January 2, 2025. Thank you for your understanding, and we apologize for any inconvenience this delay may cause. Merry Christmas & a Happy New Year!

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General Questions

BugDorm is a registered brand of MegaView Science Co. Ltd., a Taiwanese company with extensive experience in developing innovative tools for insect rearing and trapping.  Since its establishment in 1995, MegaView has been committed to offering high-quality products tailored for researchers and hobbyists in entomology, facilitating effective insect management and study.

If you require a quote before placing an order, please Contact Us and provide the following information:

a) Product models and quantity you need
b) Payment method (credit card, PayPal, or bank transfer)
c) Delivery address (PO boxes not accepted) including ZIP code
e) Billing address
f) Recipient's phone number and email address

We'll prepare a quote for you soon.

Please request a quotation from us so that we can reserve them for you to ensure you get the desired items once they're back in stock.

Our company is located in Taiwan, and we don't impose taxes or duties on your orders.  However, international orders may be subject to import charges such as taxes, Customs duties, and surcharges.  Please note that the destination country determines these charges, and we have no control over them.  The recipient is responsible for covering all import charges.  If you are entitled to an exemption from these charges, please provide the necessary certificates after placing your order.  Please refer to Section 5 of our Terms & Conditions for further information.

Please note that if the carrier cannot deliver your shipment due to reasons such as refusal to pay import charges or an incorrect address, the parcels will be sent back to Taiwan at your expense.  This includes the taxes and duties levied by Taiwan's government and the shipping charges for returning the packages.

If you're looking for a distributor nearby, please check out Our Distributors.

Please get in touch with our if you have questions regarding product availability, quotations, and invoicing.  For any technical queries, product issues, or product return/refund inquiries, our is always available to assist you.

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