Privacy & Cookie Policy

Our website, the BugDorm Store (, takes the safety of your personal information seriously.  We understand that we are responsible for protecting your privacy and personal information.  Please read the following to understand our practices regarding your personal information and how we will treat it.  By visiting our website, you consent and accept the practices described in this policy.

Information We Will Collect

When you register on our website, subscribe to a newsletter, respond to a survey, fill out a form, or place an order, we will collect your personal information.  This information includes your name, email address, delivery address, billing address, or telephone number.  The nature of how we process your personal information will differ depending on the purpose.

Information We Will Not Collect

We will never collect sensitive personal data such as date of birth, race, ethnic origin, sexual orientation, physical or mental health, or political or philosophical views.

What Purposes We Use Your Personal Information For

Any information we collect from you may be used in the following ways.

  • To process transactions:  Where you have shopped online, your data will be used to process your order.  We will share your personal information with third parties, The Payment Processor, to complete the transaction.  If you select that option during checkout, these are encrypted and passed to The Payment Processor.
  • To facilitate the delivery:  We will pass on your personal information to couriers for delivery purposes.
  • To keep you up to date with your order.
  • To send periodic emails:  We might use your email to provide information that may interest you, where you have consented to be contacted for such purposes.
  • To personalize your experience:  Your information helps us respond better to your needs.  It enables us to review, develop and improve our website.
  • To improve customer service:  Your information helps us to respond more effectively to your service requests and support needs.
  • To administer a contest, promotion, survey, or other site features.
  • To detect fraud and ensure what you have told us is correct.
How Do We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or submit your personal information.  We never see or store your credit card credentials on our servers.  All payment information you provide is only accessible by authorized third parties with special access rights.  If you have subscribed to marketing updates, your data can be withdrawn at any stage.  Your information will not be sold, exchanged, transferred, or given to any other parties without your consent other than to deliver the requested services.


A cookie is a small text file, typically of letters and numbers, downloaded to your computer when you access websites.  Typically, they contain the following information: a site name and unique user ID, the duration of the cookie's abilities and effects, and a random number.  As a rule, cookies cannot be used to reveal your identity or personally identifying information.  When you visit a website that uses cookies for the first time, a cookie is downloaded onto your computer.  The next time you visit that website, your computer checks to see if it has a relevant cookie and sends the information in that cookie back to the website.  They might record how long you spend on each site page and what links you click.

Google Analytics

Google Analytics is a website analytics service offered by Google® that gives us insights into how our online customers find and use our website.  It uses statistics cookies, which help us to understand how visitors interact with websites by collecting and reporting information anonymously.

Disclosure of Information to Outside Parties

We do not transfer your personal information to outside parties except trusted parties like The Payment Processor.  We may also release your data to comply with the law, to enforce our site policies, or to protect our or others' rights, property, or safety.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

You consent to our website privacy policy by using our site.

Changes to Our Privacy Policy

We will post any changes to our privacy policy on this page.


Every effort is made to ensure that the information provided on this website and in this Privacy Statement is accurate and up-to-date.  However, no legal responsibility is accepted for any errors or omissions.  We cannot accept liability for your use of the information on this website or in this Privacy Statement, nor do we warrant that the information supply will be uninterrupted.  All material accessed or downloaded from this website is obtained at your own risk.  You are responsible for using appropriate software to prevent, detect, search, and remove malware.

This Privacy Statement applies solely to the data collected by us.  Therefore, it does not apply to data collected by third-party websites and services that are not under our control.  Furthermore, we cannot be held responsible for the Privacy Statements on third-party websites.  We advise users to read these carefully before registering any personal data.

Access Your Data We Hold

You can log into your account to view and download all personal data we hold on you.

Customer Rights

The General Data Protection Regulation (EU 2016/679) includes the following rights for individuals:

The right to be informed;
the right to access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object;
and the right not to be subject to automated decision-making, including profiling.