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General Questions

If you require a quote before placing an order, please Contact Us and provide the following information:

a) Product models and quantity you need
b) Payment method (credit card, PayPal, or bank transfer)
c) Delivery address (excluding PO boxes) along with the ZIP code
e) Billing address
f) Recipient's phone number and email address

We'll prepare a quote for you soon.

Please request a quotation from us so that we can reserve them for you to ensure you get the desired items once they're back in stock.

After verifying your payment, you can expect your order to arrive within 5-7 business days.  However, unforeseen circumstances such as Force Majeure and insufficient documentation or information for Customs clearance may cause unexpected delays.  You can easily track the delivery status using the link we provide in the order notification email once the package is dispatched.

1) Credit Cards  PayPal® powers our credit card processing system.  It allows you to pay online using your credit card without requiring a PayPal® account.  Alternatively, we can charge your credit card manually if you could provide us with the card credentials below:

a) Card Number
b) Expiration Date
c) Security Code
d) Cardholder Name

We will discard your credit card credentials immediately after your card has been billed successfully.  Please be aware that there may be discrepancies between the invoice and your card statement due to international transaction fees imposed by your card issuer and currency conversions.

2) Bank Transfer  Please consult our Terms & Conditions, section 3, for information on our banking details.

Sometimes, international credit card transactions may become blocked due to a security feature implemented by your card issuer to protect against fraud or your credit card has exceeded its limit, particularly those made on institutional cards.  We strongly recommend contacting your card issuer to resolve the issue before attempting the transaction again.  If the problem persists, kindly Contact Us so we can manually process your payment.

Our company is located in Taiwan, and we don't impose taxes or duties on your orders.  However, international orders may be subject to import charges such as taxes, Customs duties, and surcharges.  Please note that the destination country determines these charges, and we have no control over them.  The recipient is responsible for covering all import charges.  If you are entitled to an exemption from these charges, please provide the necessary certificates after placing your order.  Please refer to Section 5 of our Terms & Conditions for further information.

Please note that if the carrier cannot deliver your shipment due to reasons such as refusal to pay import charges or an incorrect address, the parcels will be sent back to Taiwan at your expense.  This includes the taxes and duties levied by Taiwan's government and the shipping charges for returning the packages.

Please get in touch with our if you have questions regarding product availability, quotations, and invoicing.  For any technical queries, product issues, or product return/refund inquiries, our is always available to assist you.

If you're looking for a distributor nearby, please check out Our Distributors.
Please take a moment to check the left side of the page to see if your inquiry has already been answered before using this Contact Us form.

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